How to Fix Amazon Smart Plug Provisioning Failure? (2023)


Amazon Smart Plug Says Provisioning Failure

When it comes to smart technology, smart plugs provide some of the most exciting possibilities. These little gadgets serve as a bridge between modern technology and the technology of the past. A few additional features are a requirement for the home automation expert.

That’s not to suggest technical difficulties do not plague them. What technology isn’t? When it comes to Amazon’s smart plugs, there are a few recurring issues. An error message that may be quite aggravating to get from this device is addressed here in a step-by-step manner.

Any time you see an error message such as “provisioning failure,” this means one Amazon smart plug is experiencing issues reconnecting to your WiFi network. A soft resetting of your power adapter is the quickest way to fix the problem. After that, we’ll go through troubleshooting your WiFi and the various fault codes that Amazon uses.

Get to Know the Amazon Smart Plug

This smart plug from Amazon is the tech giant’s reaction to the increasing smart plug trend. You can give any old electrical gadget some basic smart tech abilities by using these little devices. Alexa will be able to respond to your voice requests and set up routines when you plug in the device and the connection to the socket:

Amazon’s smart technology ecosystem is the only place where this smart plug may be used. This smart plug requires Alexa and also an Echo device to work properly. The smart plug has a few glitches, but none are as frustrating as a failure to provide.

533,043 Reviews
Amazon Smart Plug, for home automation, Works with Alexa - A Certified for Humans Device
  • Amazon Smart Plug works with Alexa to add voice control to any outlet.
  • Certified for Humans - Struggle-free, tinker-free, stress-free. No patience needed—it's actually simple.
  • Schedule lights, fans, and appliances to turn on and off automatically, or control them remotely when you’re away.
  • Simple to set up and use—plug in, open the Alexa app, and get started in minutes.
  • Compact design keeps your second outlet free.

What is the “Provisioning Failure” Error in the Alexa app?

Because your smart plug isn’t connecting to the WiFi network it’s designated, a “provisioning failure” error number indicates that this device cannot connect. Really. This is the most straightforward of all of the examples I’ve seen so far. It’s a drawback because resolving this problem requires more time and effort since there are several issues that all share the identical “provisioning error” error message.

So, how do we remedy this?

Let’s Fix This Provisioning Failure Amazon Plug

However, despite the vagueness of the provisioning error notice, there are many practical approaches to remedy this issue.

Refreshing the WiFi settings or a simple reboot is generally all that is needed to cure most smart tech problems. More complicated fixes are required for several of these remedies. We’re getting ready to start with both the fundamentals and continue our journey up to more complex solutions. Those error numbers are a good place to start.

Amazon Smart Plug Says Provisioning Failure

Amazon Smart Plug Error Codes

As a result of an Amazon smart plug’s provisioning failures, you’ll see an accompanying number code. Amazon’s customer service team uses this information to assist you in resolving any difficulties you may be having with your device. For the sake of time, here are a handful of the most common errors that appear in provisioning failure notifications.

-1:-3:-1:-1

This error number tells you that an Alexa defect is generating the situation. Indeed, the Amazon team has already been aware of this issue. Going to wait for Amazon to address an internal problem is the most common solution in this article. A device reset may be beneficial in certain cases, and Amazon’s support sites outline the procedures. As a result of an Amazon smart plug’s provisioning failures, you’ll see an accompanying number code. Amazon’s customer service team uses this information to assist you in resolving any difficulties you may be having with your device. For the sake of time, here are a handful of the most common errors that appear in provisioning failure notifications during a factory reset.

2:-1:-1:-1

To connect to a WiFi network, you must use SoftAP, a software-based method of joining a wireless router (WAP). If the WiFi network is overcrowded or the smart plug is malfunctioning, this may be the cause.

3:16:0:1

This error number tells you that there is an issue with our scan list. Any time the smart plug attempts to connect, it cannot do so due to the network being unavailable. This might be prompted by a poor WiFi signal or other related problems.

3:5:0:1

If the portable charger could connect to the WiFi network but couldn’t access the internet, this error number indicates that it could connect. Many factors might be at play. ISP troubles, firewall settings, or WiFi network issues might all be reasons why your smart plug isn’t connecting to the internet.

3:11:500:3

This is a very generic error number, and it usually indicates that the device and Alexa app were previously linked and operating well, but something went wrong. Deleting the Ecommerce Smartthings from either the Smartthings application and after that re-adding, it is necessary for this scenario. (after performing a factory reset) usually fixes the problem.

General Steps for Fixing WiFi Issues

I wanted to look into some of the best methods to ‘repair’ these WiFi difficulties when most of the abovementioned errors are WiFi related.

Distance to the Router

This issue often triggers this error message. The Amazon smart plug won’t remain connected if it is too distance away from your WiFi network. Using a WiFi repeater or a more powerful router will allow you to rapidly resolve this issue by placing the network and plug closer together.

Understand that your WiFi signal will diminish fast when it passes through more solid items like windows and ceilings, as well as soft objects like sofas and chairs. Difficulties with your WiFi will also be addressed in the next section of advice.

WEP (WiFi) Password

It’s usually a good idea to start with the fundamentals. IT workers have used the question “Is it plugged in?” as a joke for decades.

The provisioning failed error message may appear if you typed your WiFi password incorrectly. Make sure to double-check your WiFi password to ensure that the simplest repairs are addressed first. Signal frequencies are an important part of a more advanced WiFi scheme.

WiFi Frequency

The Amazon smart plug supports only 2.4 GHz WiFi. Since the smart plug is only compatible with WiFi networks running at 5GHz, this implies that you won’t be capable of connecting the device to your WiFi network.

The solution here is straightforward. In most 5 GHz routers, there is also an option for 2.4 GHz (which should be turned on by default). Once your router is configured on a 2.4GHz channel, you’re all set. Another thing you should do is make sure your Modern routers are visible to other devices.

Hidden Networks

Network cloaking Spies aren’t the only ones capable of such a thing. This is becoming more and more true as WiFi is being available in more and more places, from houses to petrol stations.

Reduced clutter and traffic congestion are two of the benefits of a concealed network. This prevents your WiFi from showing up in the list of available networks when you try to connect to a new one. Everything from security to convenience to performance is affected by this.

Some smart gadgets may have trouble detecting hidden networks if you want to go that route. One example is the Amazon Smart Plug. A non-hidden WiFi network may be an option if previous techniques fail. You can always reboot your router if everything else fails.

Reset Your Router

It is possible to reset your network’s WiFi router in one of two methods. In comparison to the first, the second may take a long time.

Unplugging and re-plugging your Network extender for 10 seconds is the first step to solving the problem. That’s all there is to it. If you’ve been experiencing issues connecting new devices to your WiFi, this is essentially a “soft reset” for your network.

The second option would be to do a thorough router reset. This can be fixed by resetting the router to its factory settings. However, each router is different. The Amazon smart plug may not be enough for you if you’ve been experiencing issues. Reconnecting all your gadgets may be tedious, but it’s preferable to dealing with a poor internet connection. Let’s now examine the plugin in more detail.

Do a Factory Reset of your Amazon Smart Plug

The soft reset is a good place to start. Resetting the device to factory settings should do the trick. To begin, unplug the gadget from Alexa.

For 12 seconds, depress the button of the plug. When it’s been reset, a red Light source should flash can let you know. Just s everything with Alexa, and you’re ready to go! Go to the Smartthings application and choose “Devices,” then “Add New Device.” This device’s final repair is already the simplest method for correcting small faults.

Unplug the Smart Plug

The title of this post is rather self-explanatory. Your troubles may be fixed if you unplug and re-plug this wireless charger for ten seconds. Restarting the device is all that is required. In certain cases, it may fix problems that are keeping it from communicating to WiFi.

-our editorial board has reviewed this article and has been approved for publication according to our editorial policy.

Best Seller List of Smart Plugs:

Bestseller No. 1
533,043 Reviews
Amazon Smart Plug, for home automation, Works with Alexa - A Certified for Humans Device
  • Amazon Smart Plug works with Alexa to add voice control to any outlet.
  • Certified for Humans - Struggle-free, tinker-free, stress-free. No patience needed—it's actually simple.
  • Schedule lights, fans, and appliances to turn on and off automatically, or control them remotely when you’re away.
  • Simple to set up and use—plug in, open the Alexa app, and get started in minutes.
  • Compact design keeps your second outlet free.
Bestseller No. 2
81,025 Reviews
Kasa Smart Plug HS103P2, Smart Home Wi-Fi Outlet Works with Alexa, Echo, Google Home & IFTTT, No Hub...
  • Voice Control: Add voice control to any outlet. Enjoy the hands-free convenience of controlling any home electronic appliances with your voice via Amazon Alexa or Google Assistant.
  • Control From Anywhere: Turn electronics on and off from anywhere with your smartphone using the Kasa app, whether you are at home, in the office or on vacation.
  • Scheduling: Use timer or countdown schedules set your smart plug to automatically turn on and off any home electronic appliances such as lamps, fan, humidifier, Christmas lights etc. The button on the side of each HS103 Smart Plug will toggle the power state of the Smart Plug, and the appliance connected to it.
  • Easy Set Up and Use: 2.4GHz Wi-Fi connection required. Plug in, open the Kasa app, follow the simple instructions and enjoy.
  • Trusted and Reliable: Designed and developed in Silicon Valley, Kasa is trusted by over 4 Million users and being the reader’s choice for PCMag 2020. UL certified for safety use.
Bestseller No. 3
13,519 Reviews
Amysen Smart Plug, Wi-Fi Outlet Socket Works with Alexa and Google Home, Remote Control with Timer...
  • Hand-Free Voice Control: The WiFi smart plugs that work with Alexa and Google Home Assistant. Just give a simple voice command to Alexa or Google Assistant to control your connected home devices. Note: Don't support 5G WiFi.
  • App Remote Control from Anywhere: It is so easy to control and check your home appliances’ status from anywhere anytime that helps you save energy and electric bills. Our smart outlets are compatible with Cloud Intelligence App
  • Schedule & Timer: Easy to set timers and add schedules to connected devices circularly or randomly, making them work as scheduled like auto-off and auto-on.
  • Group Control & Sharing: Set a group for all wifi smart plugs and control them with simply one tap. Share your wifi plug smart outlets with all family members in a minute.
  • Multiple Safeguards & Small Size: With ETL & FCC certified, the quality of smart plug is assessed. Our product is rated: 10A, 1250W and support 100-240V. Compact and flexible design can save space, smart home plugs fit for every corner of your room.
Bestseller No. 4
45,407 Reviews
Kasa Smart Plug HS103P4, Smart Home Wi-Fi Outlet Works with Alexa, Echo, Google Home & IFTTT, No Hub...
  • Voice control: Kasa smart plugs that work with Alexa and Google Home Assistant. Enjoy the hands free convenience of controlling any home electronic appliances with your voice via Amazon Alexa or Google Assistant
  • Smart Outlet Control from anywhere: Turn electronics on and off your smart home devices from anywhere with your smartphone using the Kasa app, whether you are at home, in the office or on vacation
  • Scheduling: Use timer or countdown schedules to set your wifi smart plug to automatically turn on and off any home electronic appliances such as lamps, fan, humidifier, Christmas lights etc. The Kasa app is free and compatible with iOS 10.0 or later.
  • Easy set up and use: 2.4GHz Wi-Fi connection required. Plug in, open the Kasa app, follow the simple instructions and enjoy
  • Trusted and reliable: Designed and developed in Silicon Valley, Kasa is trusted by over 5 Million users and being the reader’s choice for PCMag 2020. UL certified for safety use.
Bestseller No. 5
6,150 Reviews
WeMo Switch Smart Plug, Works with Alexa
  • Works with Alexa for voice control (Alexa device sold separately)
  • Wemo is home automation the easy way: Plug in a Wemo Switch, download the free app, and start controlling your lights and appliances from anywhere in the world, right from your phone. No hub or subscription required
  • Why come home to a dark house Why let the fan run if nobody’s home Set on and off times for your lights and small appliances
  • Sync lights to sunrise, sunset, and other external events automatically. Create schedules from your phone and change them easily, whenever the mood strikes
  • The Wemo Switch protects your home better than a mechanical timer. In “Away Mode”, your lights will turn on and off randomly to confuse potential intruders and make it look like somebody is home
SaleBestseller No. 6
18,207 Reviews
Kasa Smart Plug Mini with Energy Monitoring, Smart Home Wi-Fi Outlet Works with Alexa, Google Home &...
  • Voice Control: Add voice control to any outlet. Kasa smart plugs that work with Alexa and Google Home Assistant. Enjoy the hands-free convenience of controlling any home electronic appliances with your voice via Alexa or Hey Google.
  • Certified for Humans – Smart home made easy for non-experts. Setup with Alexa is simple.
  • Energy Monitoring & Scheduling: Monitor every consumption of your plug-in devices and set timers and schedules to avoid waste for lamps, fan, humidifier, Christmas lights etc.
  • Smart Outlet Control from Anywhere: Turn electronics on and off from anywhere with your smartphone using the Kasa app, whether you are at home, in the office or on vacation.
  • Easy Set Up and Use: 2.4GHz Wi-Fi connection required. Plug in, open the Kasa app, follow the simple instructions and enjoy with the wifi smart plug.
Bestseller No. 7
4,546 Reviews
Kasa Smart Plug Ultra Mini 15A, Smart Home Wi-Fi Outlet Works with Alexa, Google Home & IFTTT, No...
  • Voice control: Kasa smart plugs that work with Alexa and Google Home Assistant. Enjoy the hands free convenience of controlling any home electronic appliances with your voice via Amazon Alexa or Google Assistant
  • Easy set up and use: 2.4GHz Wi-Fi connection required. Plug in, open the Kase app, follow the simple instructions and enjoy
  • Scheduling: Use timer or countdown schedules set your smart plug to automatically turn on and off any home electronic appliances such as lamps, fan, humidifier, Christmas lights etc.
  • Smart Outlet Control from Anywhere: Turn electronics on and off from anywhere with your smartphone using the Kasa app, whether you are at home, in the office or on vacation.
  • Trusted and Reliable: Kasa is trusted by over 6 Million users and being the Reader’s Choice of PCMag 2020. UL certified for safety use. 2-year warranty.
SaleBestseller No. 8
7,572 Reviews
KMC Smart Plug Mini 4-Pack, Wi-Fi Outlets for Smart Home, Remote Control Lights and Devices from...
  • COMPATIBILITY: Works with Alexa & Google Assistant. No Hub Required. Requires a secured 2.4 GHz Wi-Fi network and a device running Android or iOS.
  • VOICE CONTROL: Control your Smart Plug Mini by saying "Alexa" or "Hey Google". Seamlessly integrates with your existing smart speakers and routines.
  • SCHEDULING & AUTOMATION: The KMC Smart app allows you to automate your connected devices based on conditions like time, sunrise/sunset, weather, device status and more.
  • EASY SETUP & SHARING: Simply download the KMC Smart app and follow the in-app instructions to get started. With a few taps you can also share control of your device with family or friends.
  • WARRANTY & SUPPORT: UL/ETL Certified. Lifetime Warranty. US-based Customer Support.
SaleBestseller No. 9
4,870 Reviews
Aoycocr Smart Plugs That Work with Alexa Echo Google Home for Voice Control, Smart Home Mini WiFi...
  • Easier Faster Connection: Upgraded bluetooth wifi technology allows you could connect your mini wifi smart outlet with your smartphone automatically on POPOTAN app via your bluetooth function (Compatible with Smart Life app too). Only support 2.4Ghz wifi network.
  • Voice Control: Compatible with Amazon Alexa, Google Assistant, allowing control outlet through the use of simple voice commands. NOT CURRENTLY SUPPORT SmartThings, Homekit
  • Control from Anywhere: With the Aoycocr Smart app you can access and manage any small appliances from anywhere, creating a truly smart home experience all in one app - A secured 2.4GHz WiFi network is required
  • Schedule & Timer: Customized schedule lights, fans, and any home electronics or appliances to turn on and off automatically, or control them remotely when you’re away. Get ready to smart your home stuff and automation
  • More Important & Guaranteed: Device sharing allows you to share with your family members. FCC/ROHS Approved and Overload protection provided complete security. No hub required. Offer backed with 90-day money back, 2-year warranty and lifetime support
SaleBestseller No. 10
9,852 Reviews
Meross Wi-Fi Smart Plug Mini, 15 Amp & Reliable Wi-Fi Connection, Support Alexa, Google Assistant,...
  • Off-Line Control: When the internet is down, you can still use Meross app to control the devices under the same wifi. Routine Offline Control allows schedule and timer to be running even when internet is down. No hub Required, works with 2.4GHz network.
  • App Remote Control & Scene: The smart plug turn electronics on/off from anywhere anytime with Meross app. You can check to see the status of connected devices from anywhere anytime. A scene allows you to group your smart devices as you wish and control them simply by one tap. Create your ideal scene, to turn on/off fan, lamp, humidifier, coffee maker or any lights. Rated: 15A, 120V, 1800W (New Packaging).
  • Voice Control: Control your devices hands free with wifi smart outlet, just make a voice commands to turn on/off the connected devices. This wifi outlet compatible with the Amazon Alexa, Google Assistant and SmartThings.
  • Schedule and Timer: Set wifi smart plug connected devices to turn on and off automatically. With timer function, customize devices to turn on/off at certain time. A routine allows you to set schedule for you smart devices. Each device supports 32 routines.
  • Quality and Service : The mini smart plug is made of PC flame retardant material, has been approved for safety and quality assurance. Certified by ETL(5009830) and FCC(2AMUU-MSS110) in USA, PSE(18031354) and Telec(Mark Number JN0810 i01) in Japan. Any problem, please feel free to contact us without any hesitation and we’ll find a solution until you are satisfied.

Last update on 2023-01-15

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