It’s a great way to unwind at home whether you want to spend the day watching movies or listening to music. I use this app to watch practically all of my favorite shows, and it’s typically constantly running in the background when I’m doing my household tasks. It also aids in my relaxation after a long day at the office.
When I attempted to switch on the Xfinity App on my Samsung TV one day, I was greeted with an error notice. I attempted to close and reopen the application without success. It appeared as though the app was refusing to reply.
I was desperate to find a solution, so I resorted to the internet and tried to find every potential option I could find. Fortunately, after a significant amount of research, I resolved my issue. As a result, I’ve developed a list of resources that you can refer to if you experience problems with your Xfinity app.
If the Xfinity Stream app on your Samsung TV is not functioning properly, reinstall the Xfinity Stream app on your Samsung TV. If it does not work, changing the firmware on the television should restore the functionality of the Xfinity Stream app.
The Samsung Smart TV is one of the most widely used television items available on the market. Using an electronic product that includes additional software functionality, technical difficulties are possible.
For example, the Smart TV comes pre-loaded with HBO Go, Netflix, Amazon, Xfinity, and YouTube, among other options.
You may use the apps to watch movies and television shows on your mobile device. One or more of these apps can stop operating. There are a variety of variables that can contribute to the inability of Samsung Smart TV apps to function properly. The most typical reasons that cause Samsung TV apps to fail to launch are out-of-date software and wrong internet connection settings.
Fortunately, there are various methods available to solve apps on a Samsung Smart TV that are freezing, crashing, or not loading properly.
Unplug the TV and Router and Plug it again
Before attempting any of the other remedies listed below, the quickest and most straightforward answer is to power cycle your television and router. To reset the network, power cycling refers to the process of turning your device off and back on again. When you cold boot your computer, it is not the same as turning your television off and on. When you turn off the TV, it will go into standby mode.
When you cold reboot, you effectively shut down and restart the television. Essentially, it’s the same as rebooting your computer.
Its advantage is that it can resolve many difficulties such as app freezes, glitches, crashes, and not loading. Another benefit of rebooting your computer is that it can resolve a slew of other difficulties, such as visual and menu problems. Remote control is the quickest and most convenient method of cold rebooting your Smart TV. It would be best if you continued to hold down the power button until the television turns off and then back on. The entire procedure should take no longer than five seconds. If the battery on your remote is running low, unplug the TV and restart it from the beginning. To put it another way, unplug the power cord from the surge protector or the wall socket. Wait for at least 40 seconds before plugging it back in once more.
To power cycle your device, here is what you can do:
- Turn off your device.
- Turn off your TV and router, and then unplug both devices,
- Wait for at least one minute before plugging them back in,
- Turn on both devices,
You should look for the best modem and router combos for Xfinity if you utilize the service to have the best internet coverage and speed at all times so that you can watch movies and TV shows without interruptions.
If the problem continues, you should attempt one of the solutions listed below.
Clear Xfinity Stream App/Browser Memory and Clear Cache
In some cases, a corrupted cache can result in error messages. The “TVAPP-00100” error message, for example, may indicate that there is an issue with your app’s or browser’s cache. The Smart Hub is the central place where all apps are housed. It is also referred to as the Samsung Apps store in some circles.
Changing the existing country code to a different one should resolve any issues with Samsung Smart TV apps not being available or not appearing in Smart Hub. If you stream Xfinity on your browser, here are the steps to follow:
- Navigate to the settings menu and select the advanced settings choice.
- Select “Privacy and Security” from the drop-down menu. • Scroll down until you see the “Clear Browsing Data” option.
- Select “All Time” as the time range for the search.
- Check the boxes next to Cookies, Browsing History, and Cache to ensure they are all checked. • Click on “Clear Data.”
- To load it, press the Smart Hub button on your remote control.
- Once Smart Hub has loaded, tap the numbers 2, 8, and 9. The numbers may differ based on the gadget series in question.
- Select any country from the drop-down menu for Internet Service Location.
- Accept the conditions of the agreement and proceed.
- Allow the Smart Hub App to update based on the country you have selected in your preferences. New apps will be added to the Smart Menus as a result of this option.
- Change back to your country code after the Smart Hub has been updated.
The steps you will need to follow to clear the Cache for the Xfinity app are a bit different:
- Go to the Settings app on your Android device.
- Select the “Apps” option
- Scroll and select the Xfinity Stream app
- Select Storage or Clear Cache
Delete the Xfinity Stream App and Reinstall it
Suppose the stream is working properly on your phone, but the Samsung TV Stream App is still experiencing problems. In that case, you can navigate and uninstall the Xfinity Stream Beta App using the TV remote to resolve the problem. After some time has passed, reinstall it.
If you have an Xfinity box and your Xfinity remote isn’t working, try programming and resetting the remote.
As previously indicated, if you’re using an Apple device, you’ll need to uninstall and reinstall the program instead of simply deleting the Cache, as described in the previous step.
It is necessary to upgrade the software to resolve app freezes and bugs. Any issues that arise due to the app not being compatible with the current software will be brought to your attention. To do an update, follow the steps outlined below.
To access the menu on your remote control, press the Menu button.
Support should be selected.
Select Software Updates from the drop-down menu.
Enter the keystrokes
The process of updating some Samsung televisions is more difficult than others. If your device is from the 2012 series, it is possible that updates will not be available to you. Alternately, the instructions may not be compatible with the latest versions of the software.
As a result, you will have to update the gadget by manually connecting it to a USB-Stick. More information can be found by visiting Samsung Support and entering your TV model number.
Here’s what you can do:
- On your home screen, long-press the app until an “X” icon shows up,
- Tap on it and then select “Remove App,”
- On the dialogue box that pops up, select “Delete App,”
- Now, open App Store,
- On the search bar, type in “Xfinity Stream App,”
- Ensure that the app is by the correct developers and is the latest update,
- Tap on the “Getting” or cloud icon beside the app to reinstall it
Check for Samsung’s Latest Firmware/Software Updates
In some cases, incompatible or out-of-date firmware or software on your Samsung TV may be the root cause of the problems you are experiencing. To remedy this, check for and download any available updates. A single program may be at blame for the entire problem. This is true for the vast majority of streaming applications. Take, for example, the website YouTube.
All television models from 2012 and prior are equipped with the YouTube Flash App. When Flash became obsolete, Google decided to remove the program from their store.
That implies you won’t be able to utilize it any longer. The YouTube software, written in HTML5, is pre-installed on the latest models.
The HTML5 development framework is the major development platform for Smart TV applications on Samsung’s M series.
Streaming apps are the most common apps that do not appear to perform properly on the Samsung Smart TV. Netflix, YouTube, and Amazon are well-known for their content.
Some of these applications will only function properly if you have a reliable internet connection. If your Smart TV can stream videos in 4K Ultra HD, you will require a high-speed Internet connection.
Here’s how you can do that:
- On your TV’s home screen, go to the Settings app
- Scroll and select the “Support” option
- Select the Software Update option
- Tap on “Update Now”
- Wait while the updates are completed.
Be Sure to Accept the Terms and Conditions to the Xfinity Stream App Again
As soon as you delete and reinstall the Xfinity Stream App on your smartphone, you will be required to confirm your acceptance of the terms and conditions of service once more. Again, be certain that you complete this for your app to function properly. Consider connecting via a LAN connection or cable rather than over a WLAN or wireless connection to resolve the issue. Wireless communications are more prone to faults than wired connections.
When compared to cable connections, the connections are also influenced by various circumstances. Alternatively, you could consider upgrading your internet package to one with a faster connection.
To do so, here are the steps to follow:
- Open the Xfinity Stream App on your device
- Enter your user ID and password for the service
- On your screen, you will be prompted to accept the Terms and Conditions
- Tap on the message to read through the terms
- Tap the “Yes” check box to accept the terms
Download Program is Corrupted
The download file in the app may have been corrupted as a result of a network disruption or another issue. Consequently, the file may not open or prompt a correct playback process in this situation. If you suspect that your download file has been corrupted, you can delete it and re-download it from your computer.
For your device to remain connected to the internet, you must ensure that you have a reliable network connection. A downloaded file can become corrupt if the internet connection is lost in the download middle.
You will be uninstalling all apps from Smart Hub when you perform a reset. You will have to re-download and reinstall Samsung Smart TV apps one at a time, which will take time.
If you cannot download apps, this option may still be useful.
While the patch is generally effective, it should only be a last resort if all other options have failed. Follow the procedures outlined below to complete the reset.
Leave the Smart Hub.
On your remote, press the Menu button, then Smart Hub.
Select Smart Hub Reset from the drop-down menu. You will be prompted with a warning that selecting this option will delete all of your apps.
If prompted, enter your PIN. 0000 is the default value. If it doesn’t work, you should contact Samsung for assistance.
After the reset has been completed, return to Smart Hub and download the previously unavailable apps. Reinstall the application and wait for the installation to be completed.
If the Samsung TV app store is not functioning properly, rebooting the device and updating itself should resolve the issue.
Contact Xfinity Customer Support
For those who have tried everything and are still having problems, contacting Xfinity Customer service may be a good idea. It is possible that the program will not function properly from time to time owing to regular upgrades. When contacting customer support, make sure you have all of your credentials ready so that they can assist you right away. Also, express your problem properly and completely without leaving anything out.
Final Thoughts on How to Fix Xfinity Stream App not Working on Samsung TV
These methods will allow you to have your Xfinity Stream App up and run in minutes rather than hours. Instead of removing and reinstalling the program, you can try force quitting the app and then opening it again; this will occasionally reset the connection and allow the app to resume functioning.
To ensure that your Xfinity App is the source of the problem rather than your network connection:
- Double-check the problem before attempting any of the alternatives listed above.
- Test your Wi-Fi connection by rebooting your router or connecting to a different network to see if you are experiencing connectivity difficulties.
- Try utilizing Xfinity stream on a separate device to check if it works on that one as well, if necessary.
If you want to try a few more solutions before calling customer service, you may always post your problem on the Xfinity Forum (forum.xfinity.com) and receive advice from other customers and see what worked and what didn’t for them.
Alternatively, if you don’t want to deal with these concerns in the future, you might want to look into the best TVs that work with Xfinity.
Frequently Asked Questions
How do I get the Xfinity app back on my Samsung TV?
Go to the Samsung Smart Hub app store and download the Xfinity app again.
What devices does Xfinity stream work on?
Currently, Xfinity App only works for Android and iOS devices, some Samsung TV devices, LG devices, Roku devices, and Amazon Fire TV.
How much is the Xfinity Stream app?
Currently, there are no additional charges for the Xfinity Stream App.
Where can I watch the Xfinity stream?
You can subscribe to Xfinity TV and watch Xfinity stream on any su
