How to Fix Amazon Error Code 9068 on Amazon Prime Video?

It has been reported that the Prime Video problem number 9068 is a new fault that affects the library, rendering many collections inaccessible for viewing. It may also impact the Prime Video display, causing areas of the home screen to become inaccessible.

As a result, receiving this error might be a frustrating experience. But don’t be concerned! We’ve put together all of the information you’ll need to be successful about the problem and how to resolve it.

Know the Reasons Behind Amazon Error Code 9068 on Amazon Prime Video:

Third-party device compatibility and geographical access difficulties, as well as third-party device compatibility and geographical access problems, seem to be more widespread on Roku devices and for users outside of the United States.

However, it continues to impact users of other devices, such as Smart TVs, PlayStation 4, other gadgets, and users in the United States. There is a multitude of additional possible explanations for why this error occurred, including:

  • On the device, there is corrupted software or hardware data.
  • The Amazon Prime video app is out of date.
  • A viral issue that impacts the devices or app data for a short period.
  • There is an issue on the Amazon server’s end.
  • There is a problem with device compatibility.

Steps to Fix Amazon Prime Video Error Code 9068:

If you are experiencing Amazon error number 9068, try one of the following solutions:

1. Reboot your Streaming Device

It is normal for damaged device data and virus problems to be merely transitory difficulties that may resolve by simply restarting the device in question. The following are the procedures to take to restart your Roku device:

  • Select ‘Settings‘ from your smartphone’s ‘Home page‘ and then ‘Advanced.’
  • Navigate to the Settings menu and choose ‘System‘ from the drop-down menu that appears.
  • Select “Restart” from the drop-down menu at the bottom of the page, and then confirm your selection by hitting “OK” on the remote control to restart your device.
  • You may also restart your device (whether it’s a Roku or another kind) by turning it off, removing the power cable for around two minutes, and then turning it back on.

2. Remove it Then Register Your Device from Amazon Prime Video

If there is a problem with consistency between your device and the Amazon Prime server, the error number 9068 will be shown. This is something that often happens while utilizing a new streaming device.

The problem may be rectified by uninstalling the device and re-registering it with the computer. To do this, follow these steps:

  • Go to for more information.
  • Log in using the credentials connected with your account Amazon Prime membership.
  • A guide to the “Registered Devices” area, where you may choose the “Remove Your Register Device” option to have your device removed from the system.
  • Sign out of your account and then sign back in.
  • An explanation of the “Registered Device” option, followed by clicking “Register Your Device.”
  • Fill out the form with the information about your device and click “Submit” to finish the registration process.

When you have successfully registered your device, please switch it on and use the Amazon Prime Video app or channel to begin watching your favorite content once again.

Amazon Error Code 9068

3. Ensure that Your App is Up-to-Date

Another possible cause of error 9068 and a variety of other Amazon Prime movies not functioning difficulties is an earlier version of the app. In general, most devices will update their apps and channels on their own unless they have been turned off for an extended measure of time or have been unplugged from the internet.

By simply turning on your Roku device and making sure that your internet connection is active, you may update your Amazon Prime app and other apps that you may be using. It will allow you to upgrade the Prime Video app, fixing any virus concerns that may have occurred before.

When you get the Amazon error number 9068, it may be a frustrating experience. However, by implementing the solutions listed above, you should resolve the issue and resume streaming. The individuals who are as yet having issues might reach out to contact Amazon Prime customer service for extra assistance and troubleshooting.

Amazon Prime Video is a video-on-demand streaming service that provides access to a wide choice of movies, television series, and videos through the internet. Prime offers everything from dubbed anime to classic films and TV shows in terms of entertainment. If you’re searching for anything amusing, Prime is the place to go.

However, you may have to deal with a technical issue or two from time to time. Perhaps the most frequently experienced problem by users is, which might interfere with their watching experience, is the Amazon error number 9068.

Final Thoughts

What already provided the information about how to resolve Amazon error number 9068. In addition, I highlighted the underlying cause of the problem. You may resolve the problem if you follow the instructions on this page. I hope the information in the following paragraphs is useful to you.

Best Seller List of Amazon Smart Home:

SaleBestseller No. 1
Echo Show 8 (3rd Gen, 2023 release) | With Spatial Audio, Smart Home Hub, and Alexa | Charcoal
  • BETTER INSIDE AND OUT – Entertainment is more immersive with spatial audio and an 8" HD touchscreen. Video calling is crisper with high-quality sound and a 13 MP camera. And your home is more connected than ever with the built-in smart home hub.
  • VIBRANT SIGHTS, FULL SOUND – Content on Prime Video, Netflix, Fire TV Channels, and more comes to life with an HD display and room-filling spatial audio. Ask Alexa to stream Amazon Music, Apple Music, or Spotify. Subscriptions for some services required.
  • SMART HOME, SIMPLIFIED – Pair and control devices compatible with Zigbee, Matter, and Thread without a separate smart home hub. Manage cameras, lights, and more using the display or your voice, or activate routines via motion. Also supports connectivity via Bluetooth and wifi.
  • STAY IN THE LOOP – Video call hands-free using your voice, or use the new Top Connections widget to call with one tap. Have more natural video conversations with a centered, auto-framing camera and noise reduction technology.
  • SHOW OFF YOUR GOOD TIMES – Amazon Photos turns your home screen into a digital frame of favorite memories, and adaptive color makes them look great in any light. Invite family and friends to share photos to your Echo Show.
Bestseller No. 2
Introducing Echo Hub | 8” smart home control panel with Alexa | Compatible with thousands of...
  • INTRODUCING ECHO HUB — An easy-to-use Alexa-enabled control panel for your smart home devices—just ask Alexa or tap the display to control lights, smart plugs, camera feeds, and more.
  • STREAMLINE YOUR SMART HOME — Customize the controls and widgets, displayed on your dashboard to quickly adjust devices, view cameras, start routines, and more.
  • WORKS WITH THOUSANDS OF ALEXA COMPATIBLE DEVICES — Compatible with thousands of connected locks, thermostats, speakers, and more. WiFi, Bluetooth, Zigbee, Matter, Sidewalk and Thread devices sync seamlessly with the built-in smart home hub.
  • HOME SECURITY AT YOUR FINGERTIPS — Use the Echo Hub to arm and disarm your Ring security system. Use the Alexa app and compatible cameras, locks, alarms, and sensors to check in while you're out.
  • EASY TO INSTALL — Echo Hub can be wall mounted anywhere you have an outlet. Use in-wall cable pass throughs or a power-over-ethernet adapter (both sold separately) to hide cables. Also compatible with table-top stand (sold separately).
Bestseller No. 3
Amazon Smart Thermostat – Save money and energy - Works with Alexa and Ring - C-wire required
  • Smart upgrade - Amazon Smart Thermostat is an easy way to switch from a traditional thermostat and help reduce energy usage.
  • Save money - After purchase, Amazon will send you an email with details about rebates that may be available from energy providers in your area. Explore rebates above.
  • Save energy - According to EPA estimates, ENERGY STAR certified thermostats save an average of $50 on yearly energy bills.
  • Automatic comfort - Alexa can do the programming for you, updating the temperature to keep you comfortable.
  • On-the-go control - Let Alexa set the temperature, or set it yourself from anywhere with the Alexa app.
Bestseller No. 4
17,230 Reviews
Echo Show 15 | Full HD 15.6" smart display with Alexa and Fire TV built in | Remote included
  • EVERYTHING YOU NEED AT A GLANCE - With a 15.6” Full HD (1080p) smart display and Fire TV, family organization and entertainment will look brilliant. You can turn your display into framed art or photos, and choose portrait or landscape orientation.
  • YOUR NEW KITCHEN TV - With Fire TV, you can stream over 1 million movies and TV episodes. Watch favorites with subscriptions to Netflix, Hulu, Prime Video, Disney+, Paramount+, and more.
  • ALEXA VOICE REMOTE FOR FIRE TV - Easily browse and navigate Fire TV content from across the room. Quickly access popular Fire TV streaming apps with preset buttons (app buttons may vary).
  • FRAME YOUR MEMORIES - With the Photo Frame feature, you can use your Echo Show 15 to display artwork and your albums from Amazon Photos. You can also invite family and friends to share photos to your Echo Show.
  • STAY ON TOP OF YOUR DAY - Use customizable widgets like shared calendars, personal sticky notes, and to-do lists to keep the family on track. Ask Alexa for daily meal inspiration tailored for you, including recipes, food delivery options, and more.
Bestseller No. 5
Amazon Smart Plug | Works with Alexa | control lights with voice | easy to set up and use
  • Amazon Smart Plug works with Alexa to add voice control to any outlet.
  • Schedule lights, fans, and appliances to turn on and off automatically, or control them remotely when you’re away.
  • Simple to set up and use—plug in, open the Alexa app, and get started in minutes.
  • Compact design keeps your second outlet free.
  • No smart home hub required—set up routines and schedules through the Alexa app.
Bestseller No. 6
Echo Dot (5th Gen, 2022 release) | With bigger vibrant sound, helpful routines and Alexa | Deep Sea...
  • OUR BEST SOUNDING ECHO DOT YET – Enjoy an improved audio experience compared to any previous Echo Dot with Alexa for clearer vocals, deeper bass and vibrant sound in any room.
  • YOUR FAVORITE MUSIC AND CONTENT – Play music, audiobooks, and podcasts from Amazon Music, Apple Music, Spotify and others or via Bluetooth throughout your home.
  • ALEXA IS HAPPY TO HELP – Ask Alexa for weather updates and to set hands-free timers, get answers to your questions and even hear jokes. Need a few extra minutes in the morning? Just tap your Echo Dot to snooze your alarm.
  • KEEP YOUR HOME COMFORTABLE – Control compatible smart home devices with your voice and routines triggered by built-in motion or indoor temperature sensors. Create routines to automatically turn on lights when you walk into a room, or start a fan if the inside temperature goes above your comfort zone.
  • DESIGNED TO PROTECT YOUR PRIVACY – Amazon is not in the business of selling your personal information to others. Built with multiple layers of privacy controls, including a mic off button.
Bestseller No. 7
Amazon Echo Pop | Full sound compact smart speaker with Alexa | Charcoal
  • ECHO POP – This compact smart speaker with Alexa features full sound that's great for bedrooms and small spaces. Small enough to blend in and mighty enough to stand out.
  • CONTROL MUSIC WITH YOUR VOICE – Ask Alexa to play music, audiobooks, and podcasts from your favorite providers like Amazon Music, Apple Music, Spotify, Pandora, Sirius XM and more. Connect via Bluetooth to stream throughout your space.
  • MAKE ANY SPACE A SMART SPACE – Easily control compatible smart home devices like smart plugs or smart lights with your voice or the Alexa App.
  • LIFE JUST GOT EASIER – Have Alexa set timers, check the weather, read the news, re-order paper towels, make calls, answer questions, and more.
  • ALEXA HAS SKILLS – With tens of thousands of skills and counting, Alexa can help you do more or do less - like playing relaxing sounds and testing your music knowledge.
Bestseller No. 8
Echo Show 5 (3rd Gen, 2023 release) | Smart display with 2x the bass and clearer sound | Charcoal
  • ALEXA CAN SHOW YOU MORE – Set alarms and timers, sleep soundly with a relaxing playlist, start your morning with a smart home routine, see your calendar or weather clearly - all with your voice.
  • SMALL SIZE, BIGGER SOUND – Stream your favorite music, shows, podcasts, and more from providers like Amazon Music, Spotify, and Prime Video—now with deeper bass and clearer vocals. Includes a 5.5" display so you can view shows, song titles, and more at a glance.
  • KEEP YOUR HOME COMFORTABLE – Control compatible smart devices like lights and thermostats, even while you're away.
  • SEE MORE WITH THE BUILT-IN CAMERA – Check in on your family, pets, and more using the built-in camera. Drop in on your home when you're out or view the front door from your Echo Show 5 with compatible video doorbells.
  • SEE YOUR PHOTOS ON DISPLAY – When not in use, set the background to a rotating slideshow of your favorite photos. Invite family and friends to share photos to your Echo Show. Prime members also get unlimited cloud photo storage.
Bestseller No. 9
Amazon Basics Smart A19 LED Light Bulb, 2.4 GHz Wi-Fi, 7.5W (Equivalent to 60W) 800LM, Works with...
  • SMART UPGRADE FOR CONVENIENCE AND ENERGY EFFICIENCY: Control your Amazon Basics smart light bulbs using your voice or via the Alexa app. Works Exclusively with Alexa and not compatible with Google Assistant and Apple HomeKit.
  • SIMPLE TO SET UP WITH ALEXA: Screw in the light bulb, open the Alexa app, and get started in minutes. For zero touch set up experience, check “Link device to your Amazon account to simplify setup” during checkout.
  • TRANSFORM YOUR SPACE WITH BRILLIANT COLORS: Create your perfect mood by choosing from 16 preset color selections and brightness levels from 5% to 100%.
  • CONTROL FROM ANYWHERE: Control your smart lights with Alexa app even when you are not at home. Feel secure by making your house look occupied even when you are away by creating an Alexa routine to schedule lights to turn on and off automatically.
  • GROUP CONTROL: Create groups in the Alexa app to combine lights together, allowing you to control lights by rooms with a single voice command or via the Alexa app.
SaleBestseller No. 10
Amazon Basics Rectangular Smart Plug Power Strip, Surge Protector with 3 Individually Controlled...
  • SMART UPGRADE: Amazon Basics Smart Power Strip works with Alexa to add voice control to your home; an easy upgrade from your traditional power strip
  • CERTIFIED FOR HUMANS: Struggle-free, tinker-free, stress-free. Smart home made easy for non-experts
  • CONTROL FROM ANYWHERE: Schedule lights, fans, and appliances to turn on and off automatically, or control them remotely when you’re away
  • SIMPLE TO SET UP AND USE: Plug in the power strip, open the Alexa app, and get started in minutes
  • INDIVIDUAL CONTROL OR GROUPING: Includes 3 independently controllable outlets plus 2 always-on USB ports. Control each outlet individually by voice or remotely; or create groups in the Alexa app to combine devices together

Last update on 2024-05-26

Lance Ulanoff is a renowned tech journalist, commentator, and on-air expert with over 36 years of experience. He has held esteemed positions including Editor in Chief of Lifewire and Mashable, where he delved into the impact of technology on daily life. Lance's expertise has been featured on major news programs globally, and he has made appearances on Fox News, CNBC, and the BBC.