How to Fix: Ring Unable to Join Network (2023)

A ring doorbell is an answer for ease, peace of mind, and (most importantly) security. When you launch the Ring app, you’ll notice the Ring motto: “Our objective is to minimize crime in Neighborhoods.

A camera and speaker are built into Ring doorbells that allow you to chat with anybody who rings the bell; they won’t know whether you are at home or using the Ring app to communicate. Your app will alert you when someone rings the doorbell and show you a video from the doorbell camera.

You’ll be able to see them but hear them. In addition, the camera sends alerts to your app when it detects movement.

If you have a membership, you may see the video recording on your device at any time. Customers have submitted authorities with video footage from their Ring cameras, which has helped them identify offenders like porch pirates. You may attempt to use your app to access your smart home device and discover that you can’t.

Unfortunately, this is a problem. When the connection is lost, your Ring app will display your camera as Offline. The doorbell button on a Ring Video Doorbell Pro is illuminated by a white light that moves in a clockwise direction (kind of like a moon circling a planet).

To inform you, it’s a fantastic idea, but it may not be the best security strategy since it tells everyone who’s passing by that the camera may not be functioning. Fortunately, the solution is simple and fast.

I’ve always had a tendency to overthink things. I can’t rest until I know what’s going on in my immediate environment. Many elements, including the architecture of your home, might cause Ring doorbell connection issues.

The WiFi connection might be disrupted if there are a lot of barriers between your Ring device and the WiFi router. In addition, the substance in your walls might decrease the signal further.

Brick barriers, for example, might make it difficult for a WiFi signal to pass. Ring devices and WiFi routers might get disconnected if they are too far apart. It’s possible that the hardware or software in your phone, Ring doorbell, or WiFi network isn’t working properly. Your Ring gadget, for instance, can be out of juice.

If you’re still having issues, the Ring app can help you go through the actions you need to do to fix the problem. Monitoring my own property gives me a greater sense of security than paying someone else to do it.

As a result, I devised my own ring-based security system. I’d done my homework, and it contained everything I needed. The Ring Doorbell wouldn’t join the network when I was putting it together. Because it wasn’t a well-known problem, I had to spend additional time reading up on related areas to complete my study.

In light of the data I’d acquired and my own personal experiences with this problem, I made the decision to write this detailed piece. It’s possible that your Ring doorbell isn’t able to connect to the Ring network; therefore, you’ll need to charge it or use a different device to connect.

Charge up the Partially Charged Battery

If you’re trying to set up a battery-powered Ring device, you may run into problems.

This is because due to shipping constraints on lithium batteries, Ring devices are only sent out partially charged. If you repeatedly fail to set up your gadget, it might signify that the power supply is inadequate.

A complete charge of your Ring gadget takes roughly 6-8 hours, after which the batteries should last for quite some time. You may give it another go and see if it works. The Ring Doorbell may be unable to charge.

Ring Doorbell Flashing Blue

Change WiFi Settings On Apple Device

You will need to connect to the Ring network, a temporary access point generated by the Ring device. If you don’t connect to the Ring network, you won’t be able to finish setting up your Ring device.

If you want to join this network, open your WiFi settings and pick the option that says ‘Ask to Join Networks. After this, try resetting the Ring device to see if the Ring network reappears.

Adjust The Smart Network Switch for Android

When utilizing an Android handset, Ring device setup might sometimes fail. This is possible thanks to a function dubbed Smart Switch Network.

In order to maintain a solid connection, Android smartphones employ this function to transition between WiFi and cellular networks automatically. If this happens during setup, you’ll have an issue since you need the device linked to the WiFi network at all times.

Manually selecting the Ring network in your device’s network settings should fix the problem. You should remain connected to the network even if it warns you that it does not give internet access.

To prevent problems like these during setup, look for the ‘Smart Network Switch’ option on select Android devices and turn it off.

Use A Different Device for Setup

An alternative mobile device may help if you can’t figure out the problem with your current one.

Use the same login credentials you used to set up the Ring device when connecting into the Ring app on your second mobile device to keep ownership of the Ring device.

Resetting Your Ring Device

It may be necessary to reset your Ring Doorbell if you have exhausted all other possibilities and are still unable to resolve your issue.

To begin, find the reset button on your smartphone. You can look it up online for those who don’t know what this is. After around 15 – 20 seconds, the ring light will begin to flash.

Your device has been properly reset when the ring light stops blinking. You may begin the setup procedure all over again after you’ve reset the device.

In order to fix any bugs that may have been introduced into the device’s firmware, you may hard reset it. Keep in mind that the approach mentioned earlier only works with Ring cameras and doorbells.

Depending on the kind of Ring alarm you possess, you will need to go online to find out how to reset it.

Contact Support

There isn’t much further you can do to fix the problem on your own if none of these suggestions worked. There may be a problem with the device’s internals. As a result, your only remaining alternative is to get in touch with Ring customer service.

Be sure to detail the nature of the issue you’re experiencing, as well as all of the steps you’ve taken to address it. It helps them better grasp your issue, leading to a faster resolution.

Get Ring to Join Network

Ring Doorbell only works with 2.4GHz WiFi networks, so be sure the network you’re attempting to connect to is compatible. A 5GHz network is required to use the Ring Doorbell Pro.

In addition, make sure that your wireless network isn’t too crowded with other wireless devices interfering with signal strength.

When attempting to connect the device, be sure that you are doing it when your router is within range.

FAQs:

Question

Does Ring work if the internet is down?

If the internet connection is down, Ring will not upload the captured video and alert the user.
If you have a hardwired doorbell chime, it will continue to operate. Also, if you have chosen the cellular backup option, your alarm system will continue to function.

How do I reconnect my Ring to my WiFi?

If your gadget is powered by a battery, you may change the battery. Your modem may need to be restarted or the Ring app’s network forgotten and reconnected to.

How do I reset my Ring camera?

The orange button on the back of your Ring camera may be used to reset the device. For roughly 15 seconds, press and hold this button.
When the ring light starts to flash, let go of the button. When the light turns off, you’ve successfully reset your Ring gadget.

Do Ring cameras record all the time?

Even though Ring cameras broadcast all the time, they only record 24 hours a day if you subscribe to Ring’s premium service. You’ll also get video playback and unlimited cloud storage with the premium membership.

Best Seller List of Ring Doorbells:

SaleBestseller No. 1
Ring Video Doorbell – 1080p HD video, improved motion detection, easy installation – Venetian...
  • 1080p HD video doorbell with enhanced features that let you see, hear, and speak to anyone from your phone, tablet, or PC.
  • An update from the original Ring Video Doorbell, enjoy improved motion detection, privacy zones and audio privacy, and crisper night vision.
  • Receive mobile notifications when anyone presses your doorbell or triggers your built-in motion sensors.
  • Powered by the built-in rechargeable battery or connects to existing doorbell wires for constant power.
  • Easily setup by connecting your Ring Video Doorbell to wifi through the Ring app and mounting with the included tools.
SaleBestseller No. 2
Ring Battery Doorbell Plus | Head-to-Toe HD+ Video, motion detection & alerts, and Two-Way Talk...
  • See more of who’s there – Battery Doorbell Plus with Head-to-Toe HD+ Video gives you an expanded field of view so you can see more of who’s at your door.
  • Stay in the know even at night – Enjoy motion detection, privacy zones and see who stops by at night with Color Night Vision.
  • Get important alerts – Know when a package is delivered with Package Alerts, an exclusive Ring Protect subscription feature (sold separately) that notifies you when your package is detected within a specified zone.
  • Convenient power – Powered by a Quick Release Battery Pack for quick and easy recharging.
  • Easy install – Easily setup by connecting your Battery Doorbell Plus to wifi through the Ring app and mounting with the included tools.
Bestseller No. 3
Ring Video Doorbell Wired | Use Two-Way Talk, advanced motion detection, HD camera and real-time...
  • 1080p HD wired video doorbell with two-way talk, advanced motion detection, standard 2.4 GHz connectivity and customizable privacy settings.
  • Get real-time notifications sent straight to your phone. To hear audio notifications in your home, pair with a Ring Chime, compatible Alexa device, or select the Video Doorbell Wired + Chime bundle. Note: the doorbell will not sound your existing chime.
  • Advanced motion detection helps you know when someone’s at your front door before they ring your doorbell.
  • Night vision with sharp contrast ensures you’ll never miss a detail – even in the dark.
  • Hardwire Video Doorbell Wired using your existing doorbell wiring and the included tool kit for around-the-clock power and peace of mind.
Bestseller No. 4
Ring Wired Doorbell Pro (Video Doorbell Pro 2) – Best-in-class with cutting-edge features...
  • Premium wired video doorbell with Head-to-Toe HD+ Video, Two-Way Talk with Audio+, 3D Motion Detection, built-in Alexa Greetings (an exclusive Ring Protect Plan subscription feature), and customizable privacy settings.
  • See more of who stops by and check in on package deliveries down low with improved 1536p Head-to-Toe HD+ Video.
  • Know when someone’s in your front yard with advanced motion settings and get more accurate real-time alerts in the Ring app.
  • Pinpoint motion and distance with 3D Motion Detection and Bird’s Eye View, an aerial view to track motion around your home plus map out your detection to only get alerts about specific areas with Bird’s Eye Zones.
  • Speak to visitors when you can’t get to the door with built-in Alexa Greetings, an exclusive feature with a Ring Protect Plan subscription.
Bestseller No. 5
Ring Wired Doorbell Plus (Video Doorbell Pro) – Upgraded, with added security features and a sleek...
  • Upgraded, 1080p HD wired video doorbell with Two-Way Talk and Quick Replies, Advanced Motion Detection, built-in Alexa Greetings (an exclusive Ring Protect Plan subscription feature), enhanced dual-band wifi, and customizable privacy settings
  • Get motion-activated alerts on your phone, tablet or PC and check in at home anytime with Live View all in the Ring app
  • Speak to visitors when you can’t get to the door with built-in Alexa Greetings, an exclusive Ring Protect Plan subscription feature
  • Enjoy a more reliable connection with dual-band (2.4 or 5.0 GHz) wifi connectivity
  • Hardwire Wired Doorbell Plus (Video Doorbell Pro) to your existing doorbell wiring and doorbell chime inside using the included tool kit for around-the-clock power and peace of mind
Bestseller No. 6
All-new Ring Battery Doorbell Pro | Two-Way Talk with Audio+, 3D Motion Detection, and 1536p HD+...
  • Pro-level features — All-new Battery Doorbell Pro, Ring’s best battery-powered doorbell camera, loaded with cutting-edge features like 1536p Head-to-Toe HD+ Video & 3D Motion Detection with Bird’s Eye Zones and Bird’s Eye View
  • Head-to-Toe View — Head-to-Toe HD+ Video in 1536p gives you an expanded field of view so you can see more of who's at your front door.
  • 3D Motion Detection — Configure Bird's Eye Zones up to 30' away on an overhead map of your property to pinpoint movement only where it matters.
  • Low-Light Sight — Our enhanced imaging sensors deliver clarity and clear color that doesn’t quit after the sun goes down—only on Battery Doorbell Pro.
  • Person + Package Alerts — Know when a package is delivered with Package Alerts, an exclusive Ring Protect subscription feature (sold separately) that notifies you when your package is detected within a specified zone.
Bestseller No. 7
17,462 Reviews
Ring Peephole Cam - Smart video doorbell, HD video, 2-way talk, easy installation
  • Upgrade your door’s peephole with a 1080p HD video doorbell that enables you to see, hear, and speak to visitors from anywhere.
  • Get alerts on your phone, tablet, and PC when anyone knocks on your door, presses the doorbell button, or triggers the motion sensors.
  • Peephole Cam is easy to install and comes with all the tools you need to replace your peephole in under 5 minutes; no wiring or drilling required.
  • Connect your Ring doorbell with Alexa to hear announcements on your compatible Echo device when your doorbell is pressed and see a live view of your camera if you have an Echo device with a screen. Talk to visitors by saying “Alexa, talk to the front door.”
  • Advanced Motion Detection lets you easily adjust the built-in motion sensors to focus on and detect what’s important to you.
SaleBestseller No. 8
Blink Video Doorbell | Two-way audio, HD video, motion and chime app alerts and Alexa enabled —...
  • Answer your door no matter where you are from your smartphone with 1080p HD day and infrared night video and two-way audio.
  • Experience long-lasting battery life, custom alerts, privacy settings, and more.
  • Get alerts when motion is detected or someone presses Video Doorbell. Connect to existing doorbell wiring or pair with a Sync Module (sold separately) to engage live view and two-way audio on demand.
  • Choose to save and share clips in the cloud with a free 30-day trial of the Blink Subscription Plan or locally with the Sync Module 2 and USB drive (each sold separately).
  • Designed for every home, go wire-free or connect to doorbell wiring to also sound your existing in-home chime. Without wiring, you can use your Blink Mini camera (sold separately) as an indoor plug-in chime.
Bestseller No. 9
45,665 Reviews
Ring Video Doorbell 3 – enhanced wifi, improved motion detection, easy installation
  • 1080p HD video doorbell with enhanced features that let you see, hear, and speak to anyone from your phone, tablet, or PC.
  • An upgrade from the original Ring Video Doorbell 2, enjoy improved motion detection, privacy zones and audio privacy, and dual-band (2.4 or 5.0 GHz) wifi connectivity.
  • Receive mobile notifications when anyone presses your doorbell or triggers your built-in motion sensors.
  • Powered by the rechargeable battery pack or connects to doorbell wires for constant power.
  • Easily setup by connecting your Ring Video Doorbell 3 to wifi through the Ring app and mounting with the included tools.
Bestseller No. 10
Certified Refurbished Ring Video Doorbell Pro, with HD Video, Motion Activated Alerts, Easy...
  • A Certified Refurbished Video Doorbell Pro is refurbished, tested, and certified to look and work like new and comes with the same limited warranty as a new device.
  • 1080p HD video doorbell that lets you see, hear and speak to people from your phone, tablet, or select Echo device. Includes privacy features, such as customizable privacy zones and audio privacy, to focus only on what's relevant to you.
  • Get notifications whenever motion is detected by customizing your motion zones.
  • With Live View, you can check in on your home any time through the Ring app.
  • Easily setup your Ring Video Doorbell Pro by connecting to wifi via the Ring app and mounting in your desired location.

Last update on 2024-05-17

Lance Ulanoff is a renowned tech journalist, commentator, and on-air expert with over 36 years of experience. He has held esteemed positions including Editor in Chief of Lifewire and Mashable, where he delved into the impact of technology on daily life. Lance's expertise has been featured on major news programs globally, and he has made appearances on Fox News, CNBC, and the BBC.