How to Troubleshoot: SmartThings Hub Offline? (2023)

It is hard to beat Samsung’s SmartThings Hub when it comes to hubs. WiFi, Z-Wave, and Zigbee devices (the three most popular smart home consumer technologies) are all compatible with the SmartThings Hub, making it an extremely powerful automation device.

I love the SmartThings platform and have a thermostat, garage door opener, alarm, and siren that are all compatible with it. A SmartThings hub failure may be a major inconvenience given its importance to my setup.

Here are some steps you may take to resolve the issue of your SmartThings Hub being unavailable:

  • Make sure your electricity is working properly.
  • Check your internet connectivity (for both wired and wireless connections).
  • Check your local network for errors.
  • Restart the Hub by pressing F5 on your keyboard.
  • Look for any signs of a platform outage.
Sale
SAMSUNG GP-U999SJVLGDA 3rd Generation SmartThings Hub, White, 720p ,Motion Only
  • Connectivity: Wirelessly connect and control a wide range of compatible smart devices from 40+ partner brands, including voice assistants, lights & switches, speakers, cameras, sensors and more
  • Home Automation: Teach the hub your Good Morning, Goodbye, Goodnight, and other routines to automatically turn devices on or off throughout the day
  • 24/7 Monitoring: Receive app alerts from connected devices when there’s unexpected activity in your home. Material: Plastic. Range (feet) - 50-130 feet
  • Voice Controls: Use voice commands to control connected devices using SmartThings and the Google Assistant
  • Improved DIY Solution: Improved guided on boarding for easier setup. Hub connects with Wi-Fi so does not need to be connected to an Ethernet cable

Solution 1: Check The Power To Your SmartThings Hub

If the plug isn’t firmly inserted into the power socket, your SmartThings Hub may seem to be inactive on your device. It worked when I connected it into my 5GHz smart socket since there was a problem with my other plug. Make certain that everything is correctly connected, and your SmartThings Hub should be back online.

The presence of bad wiring in your Hub is another possible cause of improper powering of your Hub. Check all of the wires and make certain that they are properly secured. In addition, look for any loose connections or physical damage to the power wire that may have occurred.

If this is the case, the power cord should be replaced with a new one. It’s possible that doing so will assist in bringing your Hub back online.

Solution 2: Is Your SmartThings Hub Connected To The Internet?

If your Hub is linked to your network through WiFi, you should try connecting it directly to the router rather than to the network. Weak WiFi signals might be a symptom of a more serious problem with the router or Internet service provider.

Another option is to experiment with your WiFi network’s frequency ranges, toggling between the 2.4GHz and 5GHz channels.

However, although the SmartThings Hub is compatible with both 2.4GHz and 5GHz frequencies, your Hub may have difficulty picking up a 5GHz signal due to the lower range of the 5GHz band compared to the 2.4GHz band.

However, if your Hub is hardwired to your router, make sure the ethernet connection is in good working order. If the connection is correctly fastened on both ends and the Hub still seems to be offline, it is possible that the cable is faulty on one or both ends.

To remedy this problem, try connecting your computer to the internet using a different ethernet cable.

Solution 3: Local Network Connectivity For Your Smart Things Hub

The most typical cause for your Hub to become inaccessible is a problem with the local network connection. When your internet connection is inconsistent, it makes it more difficult for your Hub to remain connected.

The only way to resolve this is to contact your Internet service provider and have your connection repaired. If the issue continues, you may want to explore switching to a new Internet service provider or connecting to a different WiFi network if one is available.

Solution 4: Reboot Your SmartThings Hub

If your Hub remains inactive after attempting the remedies listed above, you may try restarting it by following the instructions outlined below:

  • Once the red button on the back of the Hub has been pressed, the Hub will reboot.
  • Hold the button down for a few minutes until the LED becomes solid green, indicating that the Hub has been restored to operational status.

If the previous technique does not work for you, you may attempt hard-rebooting your Hub by doing the following procedures:

  • Unplug the ethernet and power cords from their sockets. If your Hub is equipped with batteries (second generation or above), remove these as well.
  • Wait for about 30 seconds before reconnecting the batteries and cords to the computer.
  • Wait for the solid green light to illuminate before proceeding. Your Hub will be available as soon as this occurs.

Solution 5: Platform Outage Could Be The Issue If Nothing Else

According to the manufacturer, a major platform network failure in your area may result in the loss of service at your Hub. As a result, you are simply out of luck, and there is nothing you can do except wait for the network to re-establish its connection.

The platform status page may be consulted to see how things are progressing. Also available is real-time information on historical and current occurrences, as well as the option of subscribing to status updates at your leisure.

Conclusion

A security system’s Hub is analogous to a computer’s central processing unit (CPU). If your Hub becomes unresponsive, it has the potential to bring down your whole smart home.

It should be possible to restore your SmartThings Hub’s functionality by following the steps outlined above, as well as getting a knowledge of the various reasons for the problem.

It is possible that your SmartThings Hub is experiencing an internal issue if none of the suggestions above worked. It will be necessary for you to visit a Samsung Repair Center and speak with a professional in this situation.

Best Seller List of SmartThings Hubs:

SaleBestseller No. 1
Aeotec Smart Home Hub, Works as a SmartThings Hub, Z-Wave, Zigbee, Matter Gateway, Compatible with...
  • Easiest way to make your home a smart home: Wirelessly connect and control a huge range of smart devices - over 5,000 are available from dozens of brands - including voice assistants, lights & switches, speakers, cameras, sensors and more
  • Automate connected devices: Any device you connect can be included into automations which can be intelligently managed. Now many automations work locally even when internet service is disrupted.
  • Control via App or Voice: Monitor and control connected devices, and run automations, using the Samsung SmartThings app on Android, iOS, and iPadOS, or voice user interfaces Amazon Alexa and Google Assistant
  • Requires internet access for set-up: Ethernet connection recommended, but Wi-Fi is also available. Download the SmartThings app to your phone or tablet to setup.
  • Compatibility: Certified to work with Google, Alexa, SmartThings, Matter, Wi-Fi, Z-Wave Plus, and ZigBee protocols. Not compatible outside of North America.
SaleBestseller No. 2
SAMSUNG SmartThings Station with Power Adapter, 15W Super Fast Wireless Charger, Smart Home Hub,...
  • YOUR HOME, IN THE PALM OF YOUR HAND: Invite intelligence into your home; Beyond charging your device, SmartThings Station is designed to make your day and night run smoothly with smart features, automated experiences and convenient control of your home*
  • SUPER-FAST WIRELESS CHARGING: With Super Fast Wireless Charging, SmartThings Station will charge your compatible phone in no time**
  • SIMPLE, INTUITIVE CONNECTION: Start your smart life in a snap; Link your hub through a pop-up on your SmartThings app, then connect your devices seamlessly with QR scanning;*** Preset your devices on the SmartThings app, and now you're ready to customize your smart-home setup to perfection
  • DON’T WORRY, YOU’LL FIND IT: Peace of mind now comes in a very small box; Tag your devices with SmartThings Find to know where they are, whether inside or outside your home****
  • REIMAGINE YOUR HOME LIFE: Live each day how you like to by connecting your devices, controlling them remotely and personalizing each room and device to run at its full potential; SmartThings Station helps you live your ideal lifestyle and home setup*****
SaleBestseller No. 3
SAMSUNG GP-U999SJVLGDA 3rd Generation SmartThings Hub, White, 720p ,Motion Only
  • Connectivity: Wirelessly connect and control a wide range of compatible smart devices from 40+ partner brands, including voice assistants, lights & switches, speakers, cameras, sensors and more
  • Home Automation: Teach the hub your Good Morning, Goodbye, Goodnight, and other routines to automatically turn devices on or off throughout the day
  • 24/7 Monitoring: Receive app alerts from connected devices when there’s unexpected activity in your home. Material: Plastic. Range (feet) - 50-130 feet
  • Voice Controls: Use voice commands to control connected devices using SmartThings and the Google Assistant
  • Improved DIY Solution: Improved guided on boarding for easier setup. Hub connects with Wi-Fi so does not need to be connected to an Ethernet cable
Bestseller No. 4
Samsung SmartThings Hub 3rd Generation [GP-U999SJVLGDA] Smart Home Automation Hub Home Monitoring...
  • Connectivity: Wirelessly connect and control a wide range of compatible smart devices from 40+ partner brands, including voice assistants, lights & switches, speakers, cameras, sensors and more
  • Home Automation: Teach the hub your Good Morning, Goodbye, Goodnight, and other routines to automatically turn devices on or off throughout the day
  • 24/7 Monitoring: Receive app alerts from connected devices when there’s unexpected activity in your home.Material: Plastic
  • Voice Controls: Use voice commands to control connected devices using SmartThings and the Google Assistant
  • Improved DIY Solution: Improved guided onboarding for easier setup. Hub connects with Wi-Fi so does not need to be connected to an Ethernet cable
Bestseller No. 5
SAMSUNG SmartThings Hub Dongle for Zigbee Devices; USB Cable Included, Easy Installation...
  • YOUR TV AS AN IoT HUB: Use your TV as a hub to create a more connected smart home; Without a separate IoT hub, the SmartThings Dongle expands connection to Zigbee devices with your TV out of the Works With SmartThings (WWST) devices*
  • CONNECT MORE DEVICES: Use the SmartThings Hub Dongle to seamlessly add Zigbee devices to the TV WiFi Hub**
  • INSTALLATION IS EASY: To install, simply plug the provided USB cable into your TV; A USB cable is included with your purchase of the SmartThings Hub Dongle

FAQs:

Question

1. What does the SmartThings Hub do?

As a result of the SmartThings Hub, you can connect a broad variety of devices such as lighting and speakers and make them function together in a unified system. You can also use the SmartThings app on your smartphone to manage your smart home.

2. How do I reconnect my SmartThings Hub?

Open the SmartThings app on your mobile device. Select WiFi/Hub from the drop-down menu and tap Add device.
Select SmartThings from the drop-down menu and follow the on-screen instructions to complete the installation.

3. How do I reset my SmartThings Hub?

When utilizing a third-generation hub, unplug the power before proceeding. Press and hold down the reset button on the back of your Hub with a safety pin or equivalent tool (do this while plugging the power cable back in, if on third gen).
Upon seeing a solid yellow light on the front of the device, remove the button on the back of the device. In order to get your SmartThings Hub back in working order, follow these instructions.

4. Can SmartThings control WiFi devices?

WiFi devices may be controlled by your SmartThings Hub.

5. Does the SmartThings hub work without the internet?

There is no need for an active internet connection for the SmartThings Hub to function locally. The SmartApps are pre-configured automation that you may use.

6. Does the SmartThings hub have to be connected to a router?

A router is required to connect the SmartThings hub. The older hubs need an Ethernet connection to the router, but the newer hubs can do it wirelessly.

-our editorial board has reviewed this article and has been approved for publication according to our editorial policy.

Last update on 2024-02-04

Lance Ulanoff is a renowned tech journalist, commentator, and on-air expert with over 36 years of experience. He has held esteemed positions including Editor in Chief of Lifewire and Mashable, where he delved into the impact of technology on daily life. Lance's expertise has been featured on major news programs globally, and he has made appearances on Fox News, CNBC, and the BBC.