How To Fix: Fios On Demand Not Working (2022)


Fios On Demand Not Working

FiOS On Demand service lets you watch a variety of shows on your TV, PC, or your laptop. While the service is convenient when you want to be able to watch shows on different devices, it is not the most reliable service.

Problems with your FiOS On Demand service are not uncommon; one day, it is working fine, and the next day you keep seeing error messages on your screen. Calling a service agent every few days is not only bothersome but takes up a lot of time as well. 

When I started noticing that I was facing this issue quite frequently, I scoured the internet for some clues. Finding all the information I needed was challenging since different bits were scattered across various pages. Hence, I compiled these helpful tips in one place.

The easiest way to fix your FiOS On Demand service not working is to reboot your router or check for some common issues which interrupt On Demand service. Continue reading to learn how to resolve these issues.

Reasons for Service Loss on Your Fios TV

The most common reason for FiOS On Demand not working is connectivity issues. Your FiOS set-top box is the controller for your FiOS connection. Hence, any loose cables, issues with configuration, or network disruptions cause issues with your On-demand service.

If your network is congested or there is a network outage, your FiOS On Demand services will not work. Usually, if there is a disruption in connectivity for other reasons, resetting your connection can help resolve it in a few minutes.

In some cases, the issue may be with the FiOS network itself when there is scheduled maintenance. However, you should receive prior notice when service interruptions are predicted.

How To Troubleshoot Your Fios On Demand Not Working

It’s normal to have problems with your on-demand service now and then; however, it is usually quite easy to fix on your own.

Easy Fix: Turning Your Router On and Off

The easiest way to fix any issues you may be having with your On Demand service is to reboot your router. Here is what you can do:

  •  For at least 30 seconds, unplug your router. 
  • Plug your router back in and start your On Demand program again

Set-top Box: Common Cause for Disruption

Sometimes the connection to your set-top box may get interrupted, which can cause issues. Hence, before you try anything else, try rebooting your FiOS set-top box.

  • Switch off and unplug your set-top box for at least 15 seconds
  • Plug your set-top box back in and wait for the time to appear in front of the set-top box
  • Please turn it on; your issue should be resolved.

Checklist: Common Issues to Check

Generally, rebooting your router will get your On Demand service to work again. However, sometimes the problem may be caused by some other issue.

To detect and fix issues, you can refer to the checklist below, which lists some of the common issues that may cause issues with your FiOS On Demand:

  1. Check your router and ensure that your connections are stable.
  2. Check your set-top box, especially the coaxial cable, to ensure it isn’t loose.
  3. Ensure that the operating firmware for your set-top box is up to date.
  4. If you are using a Network Interface Module, make sure that the device is plugged in correctly and all connections are stable.
  5. Ensure that you have permission to view the On-Demand program you are trying to watch.
  6. If you are using a VoIP router, ensure that the router leased by Verizon is connected first. Connecting Verizon’s router first is crucial to ensure that your On Demand service and your Internet connection function seamlessly. If the Verizon router is not connected first, it can significantly degrade your internet connection and On-Demand service.
  7. Ensure that you are not facing severe connectivity issues such as network congestion or outage.

For some On Demand programs, you will need a VIP subscription. Not having the subscription might be why FiOS on Demand isn’t working.

Best Seller List of Verizon Fios Routers:

Bestseller No. 1
Verizon Fios G1100 | Updated 2019 Version | AC1750 WiFi G-1100 Quantum Gateway Router for Verizon...
30 Reviews
Verizon Fios G1100 | Updated 2019 Version | AC1750 WiFi G-1100 Quantum Gateway Router for Verizon...
  • Item Package Dimension: 9.3299999904834L x 9.249999990565W x 3.699999996226H inches
  • Item Package Weight - 2.48901893798 Pounds
  • Item Package Quantity - 1
  • Product Type - NETWORKING ROUTER
SaleBestseller No. 2
Verizon/Fios Home Router G3100
798 Reviews
Verizon/Fios Home Router G3100
  • Wi-Fi 6 technology
  • 2.4G 11ax 4x4/ 5G 11ax 4x4
  • 4 Gigabit LAN + 1 Gigabit WAN, MoCA2.5 + LAN MoCA1.1 WAN
  • Automatic Band switching between 2.4GH and 5.8GH Band
  • 150% more WiFi range than G1100
Bestseller No. 3
Verizon Router G3100
188 Reviews
SaleBestseller No. 4
Verizon FiOS Router Updated 2019 - Fios Quantum Gateway G1100 AC1750 Wi-Fi Dual Band Wireless...
511 Reviews
Verizon FiOS Router Updated 2019 - Fios Quantum Gateway G1100 AC1750 Wi-Fi Dual Band Wireless...
  • ❌ DOES NOT WORK WITH FRONTIER. ✔ WORKS WITH VERIZON.
  • 💯 FAST SPEEDS - Boost your range with up to 325 ft.* of Wi-Fi coverage. Perfect for larger homes and more devices.
  • 💡 GUEST WIFI - Welcome your guests with a Wi-Fi connection just for them.
  • 📲 FIOS APP - Manage your router from virtually anywhere, using the My FIOS app.
  • 🔐 SECURE ENCRYPTION - Surf securely with reliable WPA encryption.
Bestseller No. 5
Verizon FiOS Router Updated 2019 - Fios Quantum Gateway G1100 AC1750 Wi-Fi Dual Band Wireless...
271 Reviews
Verizon FiOS Router Updated 2019 - Fios Quantum Gateway G1100 AC1750 Wi-Fi Dual Band Wireless...
  • ❌ DOES NOT WORK WITH FRONTIER. ✔ WORKS WITH VERIZON.
  • 💯 FAST SPEEDS - Boost your range with up to 325 ft.* of Wi-Fi coverage. Perfect for larger homes and more devices.
  • 💡 GUEST WIFI - Welcome your guests with a Wi-Fi connection just for them.
  • 📲 FIOS APP - Manage your router from virtually anywhere, using the My FIOS app.
  • 🔐 SECURE ENCRYPTION - Surf securely with reliable WPA encryption.
Bestseller No. 6
Verizon Fios Gateway AC1750 Wi-Fi (G1100) (Renewed)
447 Reviews
Verizon Fios Gateway AC1750 Wi-Fi (G1100) (Renewed)
  • Support For Multiple Networking Standard
  • WAN-Gigabit Ethernet and MoCA 2.0 Interface
  • LAN-802.11 b/g/n/ac, Gigabit Ethernet and MoCA 2.0 Interface
  • Integrated Wired Networking with 4-port Ethernet Switch and Coax (MoCA 2.0)
  • Integrated Wirelwess Networking With 802.11 b/g/n/ac Access Point
Bestseller No. 7
Verizon Fios Router Actiontec MI424WR Rev I (Renewed)
46 Reviews
Verizon Fios Router Actiontec MI424WR Rev I (Renewed)
  • Actiontec "MI424WR Rev I" Verizon Fios Dual Band Gigabit Wireless Router 4 Port Gigabit
  • Wireless N speeds up to 130 Mbps
  • Customizable firewall, NAT
  • WPA and WEP WiFi encryption
  • Content Filtering/Parental Controls
Bestseller No. 8
Verizon/Fios Home Router G3100 (Renewed)
16 Reviews
Verizon/Fios Home Router G3100 (Renewed)
  • The latest Wi-Fi generation, Wi-Fi 6 (802.11 ax) with speeds averaging 60% faster on 2.4 GHz and 38% faster on 5 GHz than previous Verizon Wi-Fi routers*
  • Tri-band 4x4 antennas, increasing Wi-Fi coverage by an average of 63%*
  • 4 Gigabit LAN + 1 Gigabit WAN, MoCA2.5 + LAN MoCA1.1 WAN
  • Automatic Band switching between 2.4GH and 5.8GH Band and 150% more Wi-Fi range than G1100
  • Self-Organizing Network technology for automatic band steering and single Wi-Fi Network name
SaleBestseller No. 9
Linksys E2500 Advanced Simultaneous Dual-Band Wireless-N Router (Renewed)
1,416 Reviews
Linksys E2500 Advanced Simultaneous Dual-Band Wireless-N Router (Renewed)
  • Simultaneous dual band
  • Wireless-N Technology
  • 4 Fast Ethernet ports
SaleBestseller No. 10
TP-Link AC1750 Smart WiFi Router (Archer A7) -Dual Band Gigabit Wireless Internet Router for Home,...
  • OneMesh Compatible Router- Form a seamless WiFi when work with TP-Link OneMesh WiFi Extenders
  • Router for wireless internet, works with Alexa, compatible with all Wi-Fi devices, 802.11ac and older
  • Dual band router upgrades to 1750 Mbps high speed internet(450mbps for 2.4GHz, 1300Mbps for 5GHz), reducing buffering and ideal for 4K streaming
  • 3 external antennas for long range Wi-Fi. System Requirements-Internet Explorer 11, Firefox 12.0, Chrome 20.0, Safari 4.0, or other JavaScript-enabled browser. Cable or DSL Modem (if needed)
  • Gigabit Router with 4 Gigabit LAN ports, fast access to multiple connected wired devices, Ideal as a gaming router

FAQs:

Question

1. Does FIOS require a box for each TV?

Currently, FiOS requires a set-top box for each TV you want to connect.

2. Is there a FiOS app for Firestick?

Currently, FiOS and Firestick are not compatible, and there is no official FiOS app.

3. Can I buy my own FiOS set-top box?

Currently, you can only get a FiOS set-top box on lease. 

-our editorial board has reviewed this article and has been approved for publication according to our editorial policy.

Last update on 2022-10-03

Mohommod

Electronic devices are like an addiction to me. Years ago, I started my job at an audio/video installation co. Then I realized that I have a passion for home theaters. It is a perfect scope to share my different experiences about electronics and home theaters.

Recent Content