How To Troubleshoot Xfinity Remote Won’t Change Channels?

Isn’t it so aggravating when you want to change your station, and the controller stops working?

I feel something like this to enjoy the experience of a lifetime of a Cable subscription. A flawlessly operating controller also plays a big part.

I decided to look through all the accessible resources online that speak about helping you solve this problem and developed this comprehensive troubleshooting guide.

If the Xfinity remotely doesn’t change the channel, consider checking for connection problems with your Panasonic remote.

Make sure the remote is compatible with the set-top box as well. Replace the batteries in your Xfinity remote if it doesn’t work.

Consider the many options for resolving this problem.

Why My Remote Stopped Changing Channels?

If the Xfinity Remote no longer changes channels, there are several possible causes.

For instance, there are the following.

  • Problems with connectivity 
  • Damage to property
  • The batteries have run out.

Connectivity Issue

If your remote isn’t working, check to see if there’s a weak negative correlation between it and your set-top box.

Your Xfinity Remote may stop operating as a result of this.

Physical Damage

If anything spills on the buttons, they might become trapped, or the electronics can be destroyed.

Another problem is dust, which clogs up the existing connections and causes havoc.

First, remove the battery from the device and hold the button on the remote for around 30 seconds until it turns off automatically.

Now use a normal level of force to rapidly and randomly hit all of the switches on the remote control.

Make a few quick clicks on the remote control using your fingers.

Check to check whether it works after replacing the batteries.

Batteries Dead

If your remote’s batteries are dead, none of the buttons will function.

How To Get The Xfinity Remote To Start Changing Channels Again?

Troubleshoot Unresponsive Remote Buttons

As a starting point, try the following troubleshooting methods:

  • Check to see that your remote is still attached. 
  • Separate and reconnect the remote. 
  • Verify that the remote is the correct model. 
  • Replace the batteries. 
  • Contact customer service if you need more assistance.

Check if your remote is still connected

The connection should be checked first.

To begin, check to see whether your Comcast streaming box’s remote is connected.

After that, make sure everything else, including your ability to switch channels, is operating properly.

If the answer is true, you’ve eliminated the connection problem and are left with just a few possibilities.

Resync the remote

Now that there wasn’t a bad connection, the issue may be with the syncing procedure itself. Changing channels may be impossible if your remote is out of sync. Resetting your Xfinity remote on your TV’s receiver box will take care of the problem. Using the following steps, you may resynchronize or couple any of your remote models.

  • Your remote control’s batteries should work and be present.
  • Turn on the TV and the set-top box if they aren’t already.
  • It would help if you now changed the TV connected to the one associated with your Comcast TV Box.
  • Hold down the Setup button on your remote control for a long time.
  • The LED on top would become green as the color changed from red to orange.
  • On your remote control, find the Xfinity button and push it.
  • Right now, the LED is blinking green. (Note: Tapping the Xfinity button up to five times may be necessary to pair the XR2 or XR5 remote.)
  • To link your device, follow the on-screen instructions and provide the multiple pairing code when prompted.

As soon as possible, to make the correct code, your smartphone will be linked.

Instead of pushing the setup button on the XR15 Speaking Controller (X1 or Flex), press and hold the Transmission and info controls for roughly 5 seconds.

After that, follow the on-screen instructions to connect your device.

Make Sure The Remote is the Right Model

Only the TV box that came with your Comcast service’s remote control will work with yours.

Certain models may be only available in a particular part of the world.

Make sure you are using the Comcast-provided remote control for your TV set-top box.

Whenever your remote is broken and can’t be repaired, consider buying a new one from a store nearby.

Despite their similarity in appearance, the new remotes lack many of the functions of your old one.

Get your new Comcast controller from an authorized retailer only.

But if you do discover certain omissions, you may get in touch with them if you need assistance.

Change out the batteries.

When your Xfinity remote stops working properly, one of the most likely causes is a dead battery.

When the battery is running low, the red light will typically flash five times in rapid succession.

If you’ve tried everything else and your remote still doesn’t work, it’s time to swap out the batteries.

Go ahead and try your remote control again.

Contact support

Xfinity Customer Service

A software glitch or a Comcast-related technical issue will probably be the only thing that cures the problem if none of the other suggestions work.

If this is the case, get in touch with Comcast’s customer service department right once. They can assist. You can either: 

Comcast Retention may be contacted at 1-800-XFINITY or via the Xfinity website’s chat feature.

Make sure you speak to a real person and not an automated service when you call.

If you can describe your problem clearly, you’ll be able to get a quicker remedy.

Get Back To Changing Channels In No Time

The XRE-03121 Infinity Error might cause certain channels to stop working.

It’s possible that the batteries aren’t in there all the way.

Because of this, it’s crucial to make certain it’s installed correctly.

Instead of using IR, Xfinity’s remotes include radio frequency (RF), so you don’t have to aim it at the receiver.

When using an RF remote, you won’t have to worry about obstructions getting in the way of your remote from your TV box, which won’t affect how responsive your remote is.

You may have more than one TV box in your house at any one moment.

However, your remote will only work with another one of the devices at a time when paired together.

The TV machine and remote control should be linked properly, so check this.

If not, your remote may not work properly for a variety of reasons.

Frequently Asked Questions

faq 6

What are the ABCD buttons on Xfinity Remote?

The four controls are pre-programmed to indicate: Help, B, C, and Day+, respectively.
Descriptive Video Service is denoted by the letter D. (DVS) ON/OFF
As a bonus, you may program these controls to do many additional tasks, like playing back previously recorded content, skipping 24 hours with an On Guide, and more.

Is Xfinity Flex free?

Xfinity Flex is part of the Xfinity Internet bundle and is completely free. If you have Xfinity Internet, you can get it for free. There is an additional fee of $5 for each extra package.

Can my Xfinity remote control my receiver?

Configure your Xfinity remote control to operate your Television set and AV receiver simultaneously. It might be a loudspeaker or another kind of audio equipment entirely.

Lance Ulanoff is a renowned tech journalist, commentator, and on-air expert with over 36 years of experience. He has held esteemed positions including Editor in Chief of Lifewire and Mashable, where he delved into the impact of technology on daily life. Lance's expertise has been featured on major news programs globally, and he has made appearances on Fox News, CNBC, and the BBC.